How much does shipping cost?
All orders placed over $50.00, ship for free. Orders under $50.00 will incur a shipping cost noted at checkout.
Where do you ship? Do you ship internationally?
We ship within the United States including Hawaii and Alaska. We cannot ship to Puerto Rico, Canada or internationally
What shipping company do you use?
Orders are shipped via USPS.
When will my order ship?
All in-stock orders will be process within 24 hours of placement Monday - Friday 1pm EST. If you place an order after 1pm EST on a Friday, your order will be fulfilled on that following Monday. Please keep in mind that this may change or be delayed during holidays and holiday weekends.
Do you ship to PO Boxes?
Yes, USPS is able to deliver to PO Boxes.
Where is my order?
Once a package has been shipped, you will receive an email notification with your USPS tracking number. If you have not received the email please check SPAM or email firstname.lastname@example.org
and we can help troubleshoot.
What if I was sent the wrong item or something is missing from my order?
Please contact email@example.com
with your order number and our customer service team will remedy this for you and make sure you receive the correct items.
What if an item arrived broken or damaged?
Please email firstname.lastname@example.org
and include a photo of the item and a description of the damage. Please keep our environment in mind, and respect that we only send out replacements if a product is damaged to the point that it is unusable.
What if an item I ordered is on back order?
If we cannot fulfill your order completely, we will email you to let you know that certain item(s) are on backorder and the expectation for delivery.
What forms of payment do you accept?
We accept debit cards, Visa, MasterCard, Discover and American Express. We do not accept international credit cards.